Returns & Refunds
Returns:
If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 7 days of receipt. Returns made within 7 days of receipt will be refunded to the original form of payment. After 7 days, MICRODIA cannot accept returns for any reason other than defects for items under warranty (please see Warranty page for more details). Items purchased on sale are final sale, and are not eligible for refunds. Only items purchased directly on MICRODIA eSHOP will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns without receipt may be refused. MICRODIA reserves the right to deny any returns.
Not satisfied with your product?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please email cs@microdia.com to start the return process with the following information:
- Order number or Transaction Code
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact number & email address
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. Customers will need to cover expenses associated with returned products.
Refunds:
Processed refunds will be completed within 14 business days in most cases. Refunds will be issued based on your original form of payment (PayPal, credit card, etc.)
Shipping costs are non-refundable. The cost of return shipping and a Restocking fee of US$5.00 will be deducted from the refund.
Cancelling Orders:
Items already shipped are not reversible, and must then be returned for a refund (please see the "Refunds" section above). Please note that the shipping cost of this return will be borne by customer.